![]() ** Subject to change based on operational circumstances. (See Return & Exchange and Cancellation Policies below.) Please remember to film a full, unedited Unboxing Video from beginning to end, check the product condition immediately upon receipt, and contact our Customer Support department at for damaged, defective, incorrect, or missing items. The shipping speed applies after the order has been processed.ĭue to the effects of COVID-19, shipping to some countries may be restricted, in which case, orders may be automatically cancelled or packages may be automatically returned, so please check your country's shipping restrictions before placing an order. For high volume orders, it can take anywhere between 5~8 business days** for processing. Orders are typically processed within 2~3 business days** (normal volume) if all items in the order are in stock. Upon arrival, order processing will begin (detailed shipping updates can be found on our social media). ![]() Once a product releases in Korea, it takes about 2~3 business days** for it to arrive at our warehouse in the U.S. ![]() ** Please note that this merch collection will only be available for purchase during the pre-order period, so in order to receive the ONLINE PRE-ORDER MERCH SPECIAL GIFT, you will need to place your order within the pre-order period. ** This special gift is the same as the one being offered on the official SKZOO and JYP SHOP sites and only applies to purchases of STRAY KIDS X SKZOO POP-UP STORE 'THE VICTORY' merch items. POLAROID (Printed) - Random 1 out of 16 (per item purchased).8 character versions (each sold separately). ![]() Wolf Chan as standard - 320 x 190 x 420mm.Please remember to film an unboxing video, check the product condition immediately upon receipt, and contact our customer service department at for faulty products, defects, or any other issues within 7 business days of delivery.Shipping to some countries may be restricted due to COVID-19, in which case, orders may be automatically cancelled or packages may be automatically returned, so please check your country's shipping restrictions before placing an order.The shipping speed applies after the order has been processed. Due to the effects of COVID-19 and depending on total volume, processing/shipping in general may be delayed and take longer than the standard high volume time frame of 5-8 business days (may sometimes take weeks). Upon arrival, orders are typically processed within 2-3 business days (normal volume) or 5-8 business days (high volume) if all items in the order are in stock. Once a product releases in Korea, it takes about 2-3 business days for it to arrive at our warehouse in the U.S.Due to the thin paper material of some products, corners may naturally curl, bend, fold, or slightly tear during packaging/delivery and cannot be a reason for exchange or return. Any fine spots, scratches, flaws, or textural conditions on any products and printed material (including photocards and gifts/benefits) cannot be a reason for exchange or return. may occur due to the nature of the material or during the manufacturing/packaging/delivery process and cannot be a reason for exchange or return. Damage (crushing/tearing/puncturing), spots, scratches, flaws, discoloration, etc. The outer box/case/sleeve/cover is made for protecting the product underneath.Exchanges or returns will not be allowed for reasons other than a manufacturer defect. After the pre-order period ends, cancellations cannot be made. Only order cancellations (no order changes) will be allowed during the pre-order period.Due to this item being produced in limited quantity, it may sell out before the pre-order period ends.Actual product may vary from image shown. ![]() The color displayed on one's monitor and actual color may differ.
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